Existing investors Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and Salesforce also participated in the round.
The round nearly doubled NewVoiceMedia’s fundraising total, bringing it to $105m, and will support the company’s global expansion plans and further product development.
The company said its licence revenues are currently growing at an annual rate of over 100 per cent.
TCV general partner John Rosenberg said, “The contact center market is in an incredible growth phase, and NewVoiceMedia is tapping into the major developments in the technology world, including cloud computing, social media and mobile devices, to provide businesses of all sizes with a next-generation service, making it perfectly placed to maximize international growth opportunities.”
Last September Bessemer led a $35m Series C round for NewVoiceMedia.
Back in March TCV pulled in $2.23bn for its first fund in seven years.
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