The company has $4m from two previous rounds according to Crunhcbase.
Intradiem’s software enables clients to optimise workforce productivity and performance by using data from existing technology solutions, including call distribution and workforce management.
The company claims its software is used daily by over 300,000 frontline workers at over 50 companies.
JMI Equity general partner Brian Hersman said, “Intraday Automation is rapidly emerging as a must-have contact center and back-office technology and the Company’s success demonstrates the importance of Intraday Automation across industries.
“We believe Intradiem is well positioned for market leadership, and we look forward to supporting the company’s expansion plans.”
Founded in 1992, JMI is a growth equity firm focused on investing in leading software and services companies.
Earlier this year the firm led a $20m funding round for sales software developer Seismic.
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