The Social+Capital Partnership returned to back the new round of investment according to Intercom, which said Bessemer partner Ethan Kurzweil would join the company’s board.
Kurzweil said, “Eoghan founded Intercom on the premise that ‘customer loyalty is magic.’ What we love about Intercom is that by promising to help their customers build loyal customers through personalized communications, the company itself has built a strong following.
“As we considered this investment, we spoke with happy customer after happy customer, underscoring Intercom’s impressive user satisfaction and engagement.
“We invested because we think that happy customers is a predictor for ongoing growth. In partnering with Intercom, we can fuel that growth.”
Intercom, which provides an integrated support, marketing and communication platform to help businesses connect with their customers, raised $7m through its Series A round.
The company also announced that it has appointed former PayPal and Yammer executive Mark Woolway to chief operating officer.
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